Global support/operation
We provide global support for overseas online media targeting the Japanese market by conducting advertising and promotions, providing bilingual customer support on their behalf, and handling payment collection and conducting payments on their behalf.
The services that Japanese people prefer have marketing and trustworthy site structure unique to the Japanese market. We believe that developing online services with a taste unique to the Japanese market is the most important factor in achieving success for foreign media.
Our professional team, with many years of experience with Japanese online services, can help foreign online media companies succeed in their business in the Japanese market by reviewing the design and UI/UX of their online media, consulting on back-office setup and customer support systems, and proposing payment methods.
Global support process of Media Market
Language localization
Localization of websites and online services (into Japanese)
Provide optimal logistics solutions
Build a CS team
Recruitment and training of CS team, implementation of CRM tools and staff evaluation
Authentication process
Provide a payment system
Proposal and provision of payment systems
Promotion and marketing
Marketing and promotion/advertising
We localize websites and online services into Japanese. During the localization process, we analyze the content of the service and the target Japanese user base, and carefully consider what expressions and phrases should be used for the language conversion before localization.
At this stage, we also verify the structure of the website, including the directory structure and whether the site layout is suitable for multiple languages. If a rebuild is necessary, we will rebuild the site structure and introduce a multilingual localization platform originally developed on Craft cms.
For industries that require logistics to enter the Japanese market, we will propose the best logistics solution by comparing the case of shipping goods from overseas with establishing a base in Japan to handle all logistics.
For domestic shipments within Japan, we propose a logistics infrastructure that meets customer needs for speed and reduces client labor and costs through tie-ups with logistics centers that provide one-stop services for product management, inventory management, shipping commercial operations, and cash on delivery (COD) and other collection management.
When entering the Japanese market, building a native CS team is one of the most critical factors for business success.
We help our clients build a high-quality CS structure, tailored to the services and needs of the client, from recruiting and training a CS team to implementing CRM tools, conducting regular staff evaluations, and collecting feedback on customer support quality.
We are able to provide 24-hour customer support in other industries using time differences through our experienced network of home-based personnel not only in Asia, but also in Europe, the Americas and around the world.
Personal information held by clients is handled under strict control by our group company, which is ISO/IEC27001:2013 certified.
For clients that require identity verification, we will provide services to verify photo IDs and POAs (Proof of Address) issued by Japanese government agencies.
From an anti-fraud standpoint, we are able to minimize our clients' corporate risk by using Refinitive's world-standard AML (Anti-Money Laundering) solution.
Company handling personal information :
P2 TECH PTE. LTD.
If the client's business is e-commerce requires involves payment collection, we will provide the payment infrastructure through a partner payment settlement company.
In Japan, there are not only online credit card payments, but also Japan's unique payment services such as electronic money, bank transfers using domestic banks, and deferred payment.
We have tied up with several payment agencies to provide a payment infrastructure that supports not only Japanese yen, but also U.S. dollar and euro payments.
In addition, when attracting customers through affiliates, etc., we also provide incentive payments to affiliate participants on the client's behalf.
With this global support, we create the optimal business environment for the Japanese market, and conduct promotional activities to attract customers and attract the right target audience for our clients.
When foreign services target the Japanese market, they often face a number of barriers such as language, logistics, and payment issues. Our global support service eliminates as many of these barriers as possible, providing a one-stop solution that facilitates the smooth and effective expansion of services into the Japanese market.
Contact us
Please contact us with any questions, inquiries, or requests about our company, new projects, public relations, or press releases here.